Every item is made to order just for you, so our policy is built around that.
Damaged, defective, or wrong item. If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Email info@redcoraluniverse.com within 30 days of delivery with your order number and a photo of the issue.
Sizing and buyer's remorse. Because items are printed on demand, we can't accept returns or exchanges for the wrong size or a change of mind. Please check the size chart before ordering — reach out at info@redcoraluniverse.com if you're unsure and we'll help.
Cancellations and changes. Orders are held briefly before production. If you need to cancel or change an order, email info@redcoraluniverse.com as soon as possible. Once an item has entered production we can no longer change or cancel it.
How refunds are issued. Approved refunds go back to your original payment method via Stripe, typically within 5–10 business days of approval. Your bank may take additional time to post it.
Never-delivered orders. Covered by our Shipping Policy — email us and we'll investigate and replace or refund as appropriate.
How to reach us. info@redcoraluniverse.com, with your order number.